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PRODUCTS
Balancing the demands of
information disclosure with internal
policy and compliance requirements
Delivering quality programs and services to citizens
Effective case management requires a unique approach for managing a related group of documents and records distinguished by a central event that has a clear beginning, analysis period and resolution; all the while maintaining control and keeping a comprehensive log of all case-related activities.
Legacy systems that house this information are often incompatible with each other, which can compromise the quality and timeliness of critical case information and service delivery. The problem is magnified when cases require collaboration among multiple jurisdictions and levels of government.
In processes that are still conducted via paper forms and reports, case workers spend more time chasing down information than providing decision support or assisting their constituents. The lack of controls surrounding paper-based processes makes adhering to privacy and security guidelines an unenviable challenge.
Privasoft Delivers
Privasoft delivers specialized case management software that helps public sector and regulated industries address information disclosure processes.
We do this by automating business processes and tracking adherence to legislated, regulatory or internal requirements. The process almost always starts with a customer-initiated request. We capture related content and all associated actions in order to satisfy a request, ensure nothing is missed and ensure compliance.
The Privasoft AccessPro Suite delivers an integrated information management infrastructure that allows case workers to map services to electronic processes, facilitate communications, capture activity history and archive files for future reference.
Customers use Privasoft solutions to manage case-related work in areas including service delivery, legal disclosure, privacy management and Freedom of Information (FOI) Access to Information (ATI) request handling.
Customer Advantage
Effective process automation empowers case workers to:
• speed up case resolution
• demonstrate compliance to pre-defined processes
• streamline decision making
• improve worker productivity
• collaborate more easily
• reduce liability risks
• empower managers to make better informed and more consistent decisions