The AccessPro suite of products combines sophisticated case management, advanced document redaction and comparison tools and collaborative mark-up and redaction of information that needs to be released in response to a request for information. Information access request types serviced in the UK by Privasoft systems include:

• Subject Data Access Requests under the Data Protection Act
• Homelessness and Housing Department Investigation Requests
• Criminal Records Bureau Requests
• Insurance Enquiries

For these and any other form of controlled information release the functions and features provided by the AccessPro suite can support enhanced efficiency, increased control and reduced risk of inadvertent or negligent release of information which should be redacted (removed) from release. The software solutions include features to:

• Allow for the direct capture of information from existing computer systems and paper files / documents in an easy and straightforward manner.
• Record all actions taken against an enquiry, including the setting and monitoring of action deadlines - whether these are internal service level agreements or legislatively driven compliance issues.
• Automate the production of communications (e-mails, letters etc.) to support the retrieval of, redaction, consultation on, review and release of the appropriate information.
• Co-ordinate the casework load of different disclosure professionals either across multiple cases or within larger enquiries, to help ensure that deadlines are met.
• Organise, mark-up, annotate and redact information gathered for release.
• Maintain a diary of actions and deadlines so that individual professionals know what actions are due and when.
• Present an attractive and rich user interface that allows the status of each case to be rapidly assimilated.
• Allow for direct collaboration on document redaction, consultation and review to accelerate the disclosure process.

For mainstream EDRMS vendors Access to Information is a niche function that only affects a small proportion of their enterprise system's users. For Privasoft this area is the focus of their business. Privasoft have also recognised that users in this area will have unique requirements to:

• Draw information from a wide variety of sources including computer systems, the internet, paper files, EDRMS systems etc.
• Assemble / publish it easily into the enquiry folder (avoiding print to scan where possible).
• Index and add notes to the disclosure stack at page level.
• Review, redact and stamp pages with the appropriate authority for redaction of information.
• Preserve sensitive information from disclosure - possibly even to some internal or external reviewers / subject matter experts.
• Consult on release and on redactions made with internal and possibly external agencies.
• Review the final response.
• Prepare briefing notes on released information.
• Export released information to EDRMS systems and inter/intranet portals including Documentum, FileNet, Sharepoint, TRIMS etc.
• Maintain a robust audit trail of actions, responses and decisions made by those who are party to the disclosure process.
• Produce activity reports detailing request volumes, timeliness of response, disclosure type and exclusions relied on.
• Ensure the security of sensitive information at all stages of the process.
• Improve efficiency and consistency over time by having sophisticated search tools and rapid access to prior cases.

As a specialist in this area Privasoft solutions provide for the highest level of software support for disclosure processes, and the company is uniquely committed to the ongoing enhancement of their systems in support of Access to Information processes - ensuring that the solutions they provide obtain and maintain 'best of breed' status.